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Tania Moussallem, Chair, Global Banking Alliance for Women

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• Carey Bohjanen, Managing Director, Sustainable Finance Advisory

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Being a customer of financial services in 2030 will have many potential upsides, with disruption radically reducing transaction costs and ecosystem suppliers bundling greater value to solve for lifecycle needs. What will the customer experience be in 2030 and how can we design for it? Participants will be guided by design thinking strategists to understand and design the customer journey of the future.

• Munya Muvezwa, Partner, McKinsey & Company
• Allison Rowe, Associate Design Director, McKinsey & Company

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Financial services of the future will look to offer truly personalized experiences that are seamlessly integrated into customers’ everyday lives. To maintain relevance for women, financial services providers must first reduce “friction” – or the time women spend in managing daily transactions like paying rent or school fees – while solving for needs in key life moments. This panel will showcase examples of financial services providers that are already implementing these strategies with the right mix of “technology and touch.”

Facilitator:

• Munya Muvezwa, Partner, McKinsey & Co.

Discussants:

• Kate Holloway, Head of Life Moments, Westpac
• Daniel Gutierrez, Head of Digital Transformation, Banco BHD Leon
• Henk Mulder, CEO and Managing Director, Zanaco
• Beatrice Lugalambi, General Manager Business Development, Centenary Bank

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Jean Marie will present key findings around women’s payments behavior and launch the “Women by Design” partnership between Mastercard and GBA.

• Jean Marie Healy; Vice President, Global Consumer Credit; Mastercard

Deep Dive: Beyond Pink Cards – Payments for the Women of Tomorrow

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Cards targeting the Women’s Market have strong business results, provided benefits that women consider relevant are offered. This participatory working session will explore the potential of adding true value for women through payments by leveraging Mastercard’s global presence, customer insights and bargaining power.

• Affluent Consumers: Jean Marie Healy; Vice President, Global Consumer Credit; Mastercard
• Financially Excluded Consumers: Payal Dalal; Vice President, Global Programs; Mastercard
• Small Business Owners: Ngozi Megwa; Head of Market Development, Sub-Sharan Africa; Mastercard
• New-to-credit Millennials: Eva-Maria Baumer; Vice President, Corporate Engagement; Mastercard

Deep Dive: Islamic finance with a gender lens

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Islamic Finance is a fast-growing sector, yet little or no attention has been paid to the Women’s Market for Sharia Law Compliant products and services. This discussion will introduce Islamic Finance for women, current trends and opportunities in the market.

Facilitator :

• Bilal Rabah Al Sugheyer, Financial Institutions Group, IFC

Discussants:

• Deema Aqel; Board Member, Safwa Bank; Deputy CEO, Bank al Etihad
• Danysh Hashmi, General Manager – Retail Product Group, HBL Pakistan

DEEP DIVE: PLATFORMS TO MASSIFY SUPPORT TO WOMEN WITH NON-FINANCIAL SERVICES

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This session will showcase GBA leaders that have expanded the reach of their non-financial services through technological platforms, exploring cost-effectiveness and personalization. Presenters will lead an interactive discussion with a sub-group of the audience, diving deeper into the strategic and business rationale for their platforms, their partners, the impact and challenges along the way.

Facilitator:

• Andrew McCartney, Principal Operations Officer, IFC

Discussants:

• Cristina Shapiro, Head of 10,000 Women, Goldman Sachs
• Raya Yusuf-Sbitany, Chief Business Development and Financial Inclusion Officer, Bank of Palestine
• Kursat Sanli, SME Banking Marketing and Business Development Director, TEB

Deep Dive: Mobilizing Capital for Women, from Women: Are Gender-Smart Investment Products the Answer?

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It is widely recognized that women investors have enormous interest in investing with purpose. In 2017, UBS estimated that up to US$2.3 trillion could be invested by women with an ESG and gender lens approach. At the same time, enormous progress is being made across the industry to create gender-smart investment instruments. While this is encouraging, are gender-smart investment products the main answer to increasing engagement of women and facilitating investments in women and girls? This session explores key tenets of a strategy for high-net-worth women, the role of gender-smart investment instruments and the main barriers and opportunities for implementation of a successful engagement strategy.

Facilitator:

• Olga Miler, Innovator, Advisor, SDG 5 Catalyst

Discussants:

• K. Shelly Porges, Founder and Managing Partner, The Billion Dollar Fund for Women
• Jessica Schnabel; Global Head, Banking on Women; IFC
• Kathryn C. Kaufman, Managing Director for Global Women’s Initiatives, OPIC

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Advertising that does not reinforce gender stereotypes has been demonstrated to resonate 9 percent more than advertising that does. Many companies are now demanding that their ad agencies avoid stereotypes, and several GBA banks have broken the mold in financial services to take this on. This session will showcase their work and underpin the rationale with market insight and return on investment.

Facilitator:

• Karyl Akilian, Head of Brand Management, BLC Bank

Discussants:

• Ziad Sheikh, Representative, UN Women Jordan
• Virgínia Gonçalves, Sustainability Coordinator, Itaú Unibanco
• Raya Yusuf-Sbitany, Chief Business Development and Financial Inclusion Officer, Bank of Palestine
• Danysh Hashmi, General Manager – Retail Product Group, HBL Pakistan

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• Carey Bohjanen, Managing Director, Sustainable Finance Advisory

Marriott Hotel Dead Sea

All Participants

Note: No interpretation services provided